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Request for Return Authorization

At Palace we want you to be completely satisfied with your order. If you wish to return a product to us for any reason, simply call (888) 637-5373 for a return authorization or use our simple return form below. 

Returns can be made within 30 days for full value. Your purchase needs to be returned in “as new” condition, in the original manufacturer’s packaging, in salable condition, including all inner packaging materials. 

Custom-ordered and custom-assembled furniture is only returnable if it’s defective when you receive it.

All food products, including drinks, Covid/PPE related safety, along with janitorial products are non-returnable due to health and safety concerns.

We reserve the right to deny any returns.